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    Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

    At CarAutoShops.com, we want you to be completely satisfied with your listing package. Please read this Refund Policy carefully before purchasing. By completing a purchase, you agree to the terms outlined below.

    1. Digital Products & Services

    All listing packages sold on CarAutoShops.com are digital advertising services. Once your listing is activated and made visible on our platform, the service has been delivered. As such, all sales are generally considered final.

    2. Eligibility for a Refund

    We offer refunds in the following situations:

    • Duplicate Payment: You were charged more than once for the same listing package.
    • Technical Failure: Your listing was never activated or published due to an error on our end, and we were unable to resolve the issue within 5 business days.
    • Cancellation Within 48 Hours: You request a refund within 48 hours of purchase and your listing has not yet been activated or promoted.
    • Service Not Delivered: We were unable to deliver the features included in your purchased package (e.g. Featured badge, priority placement) within a reasonable timeframe.

    3. Non-Refundable Situations

    Refunds will not be issued in the following cases:

    • Your listing has been active and published for more than 48 hours.
    • You simply change your mind after the listing is live.
    • You did not receive the number of customer leads you expected (lead volume is not guaranteed).
    • Your account was suspended due to a violation of our Terms of Service.
    • You forgot to cancel your subscription before the next billing cycle.

    4. Monthly Subscriptions

    Our Featured ($49/month) and Premium ($149/month) packages are billed on a recurring monthly basis.

    • Cancellation: You may cancel your subscription at any time. Your listing will remain active until the end of the current billing period, after which it will revert to the Free tier.
    • No Partial Refunds: We do not issue partial refunds for unused days remaining in a billing period after cancellation.
    • Auto-Renewal: Subscriptions renew automatically each month. It is your responsibility to cancel before the renewal date if you no longer wish to be charged.

    5. How to Request a Refund

    To request a refund, please contact us within the eligible timeframe:

    • Email: support@carautoshops.com
    • Subject Line: Refund Request – [Your Order Number]
    • Include: Your full name, email address used at checkout, order number, and the reason for your refund request.

    We will respond to all refund requests within 3 business days.

    6. Refund Processing Time

    Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider. Processing times may vary for international transactions.

    7. Chargebacks

    We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks that are filed without first contacting us may result in the immediate suspension of your listing and account. We reserve the right to dispute any chargeback that does not meet our refund eligibility criteria.

    8. Free Listings

    The Free Listing tier is provided at no cost and is not subject to any refund policy, as no payment is collected.

    9. Changes to This Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the new policy.

    10. Contact Us

    If you have any questions about this Refund Policy, please reach out:

    Summary: You have 48 hours after purchase to request a refund if your listing has not gone live. Monthly subscriptions can be cancelled anytime but are non-refundable for the current billing period. Duplicate charges and technical failures are always refunded. For questions, email contact@carautoshops.com.